Refund policy

We have a 14 -day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at belondon.inc@gmail.com. Please note that returns will need to be sent to the following address: 880 Third Avenue NEW YORK, NY 10022

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at belondon.inc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at belondon.inc@gmail.com.

BELONDON Return Policy

At BELONDON, every garment is thoughtfully designed and produced in limited quantities. We take pride in the craftsmanship and quality of every piece. Because of the exclusive nature of our collections, we kindly ask that you review our return policy before placing your order.

Return Eligibility

Returns must be requested within 14 calendar days of the delivery date.

To qualify for a return, items must be:

Unworn, unwashed, and unused.
Free of makeup, perfume, deodorant, stains, pet hair, odors, or any signs of wear.
Returned with all original BELONDON tags, packaging, garment bags, and accessories attached.
Returned in the same condition in which they were received.

All returned merchandise undergoes a quality inspection before a refund is approved.

BELONDON reserves the right to reject any return that does not meet these requirements. If a return is rejected, the item will be shipped back to the customer at the customer's expense.

Final Sale

The following items are Final Sale and cannot be returned or exchanged:

Sale or discounted merchandise
Promotional or clearance items
Gift cards
Accessories
Items marked "Final Sale"
Limited-edition releases (unless received damaged or defective)

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery by emailing support@belondon.com.

Please include:

Your order number
A description of the issue
Clear photographs of the item, packaging, and shipping label

Claims submitted after 48 hours may not be eligible for resolution.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a BELONDON error or a verified manufacturing defect.

We recommend using a trackable shipping service. BELONDON is not responsible for lost or damaged return packages.

Refunds

Once your return has been received and approved through our quality inspection, your refund will be issued to your original payment method within 5–10 business days.

Original shipping charges, customs duties, taxes, and return shipping costs are non-refundable.

Depending on your financial institution, additional processing time may apply before funds appear in your account.

Refused or Returned Packages

Orders refused at delivery or returned due to an incorrect or incomplete shipping address may be subject to return shipping fees. These fees will be deducted from any eligible refund.

Right to Refuse Service

BELONDON reserves the right to refuse returns, exchanges, or future purchases from customers demonstrating excessive return activity, fraudulent claims, or misuse of our return policy.